Support

HomeTally · We're here to help

Contact Us

For questions, feedback, or support requests, please reach out to us at:

[email protected]

We aim to respond to all inquiries within 48 hours.

Managing Your Subscription

HomeTally Premium subscriptions are managed through your Apple Account. To manage or cancel your subscription:

  • Open the Settings app on your iPhone
  • Tap your name at the top, then tap Subscriptions
  • Find and tap HomeTally
  • From here you can change or cancel your subscription

If you cancel, you'll retain access to Premium features until the end of your current billing period. HomeTally does not automatically delete your inventory when a subscription ends; free-tier limits apply to new additions.

Restoring Purchases

If you've reinstalled HomeTally or switched devices, your Premium subscription should restore automatically. If it does not, confirm that the device uses the same Apple Account as the original purchase, then open HomeTally Settings and tap Restore Purchases.

Data and Privacy

Your inventory is stored locally by default. Optional Premium iCloud Sync uses Apple CloudKit. Enable it in HomeTally Settings, then close and reopen the app when prompted. Use the same Apple Account and enable sync on the new device. Check your items, photos, and receipts on the new device before erasing the old phone. HomeTally does not show a sync-completion indicator.

Records kept only on a lost or damaged phone may be unavailable. Premium PDF reports provide a readable copy to save separately, but cannot be imported to restore your inventory. HomeTally does not provide a full inventory backup-and-import feature.

Follow the guide to preserving your inventory before changing phones. See the Privacy Policy for storage details.

Deleting Your Data

You control both locally stored and optionally synced inventory data:

  • Delete individual items, rooms, or properties within the app
  • Delete the app to remove all locally stored data permanently
  • If iCloud Sync was enabled, remove synced data through your device's iCloud settings

Known Limitations

  • Valuations: Estimated values use category-based defaults and user-entered information and should not be used as professional appraisals.
  • iOS Requirement: HomeTally requires iOS 17 or later.

Reporting Issues

If you encounter a bug or issue, please email us at [email protected] with:

  • A description of the issue
  • Steps to reproduce it (if possible)
  • Your iOS version and device model

We appreciate your feedback and use it to improve HomeTally for everyone.